Terms of Services
Welcome to Doc On Alert, a telemedicine platform that
provides remote medical consultation and healthcare services. These Terms and
Conditions outline the agreement between you (referred to as “User”
or “you”) and Doc On Alert (referred to as “we,”
“us,” or “our”) regarding your use of our telemedicine
services. By accessing or using our platform, you agree to be bound by these
Terms and Conditions. If you do not agree with any part of these terms, please
refrain from using our services.
1.Description of Services
Doc On Alert offers telemedicine services that enable Users to connect with
licensed healthcare providers remotely through video consultations, voice
calls, secure messaging, or other means of communication. Our services are
intended to provide convenient access to medical advice, diagnoses,
prescriptions, and non-emergency medical care.
2.User Responsibilities
a.
Eligibility: By using our services, you affirm
that you are at least 18 years old or have the legal authority to enter into a
binding agreement. If you are using our services on behalf of a minor or
someone incapable of providing consent, you must have legal authority to do so.
b.
Accurate Information: You agree to
provide accurate, complete, and up-to-date information during registration and
throughout your use of our services. It is your responsibility to keep your
account information, including contact details and medical history, current and
accurate
c.
Compliance with Laws: You agree to use our
services in compliance with applicable laws, regulations, and ethical
standards. You acknowledge that it is your responsibility to understand and
comply with any legal requirements or restrictions regarding the use of
telemedicine services in your jurisdiction.
d.
Confidentiality:
You understand that the use of telemedicine involves the electronic
transmission of your personal and medical information. While we take reasonable
measures to protect the security and confidentiality of your data, we cannot
guarantee absolute security. You acknowledge and accept the potential risks
associated with the transmission and storage of electronic information.
e.
Payment: You agree to pay all fees and
charges associated with your use of our services. Payment details provided by
you must be valid and accurate. Failure to make timely payments may result in
the suspension or termination of your account.
f.
Technical Requirements: You are
responsible for ensuring that you have the necessary hardware, software, and
internet connectivity to access and use our services. We are not responsible
for any issues arising from your failure to meet these requirements.
3.Medical Consultations
a.
No Guarantee: While we strive to provide
accurate and reliable medical advice, diagnoses, and treatment recommendations,
we cannot guarantee the accuracy, completeness, or effectiveness of the
information provided. Our services are not intended to replace an in-person
consultation with a healthcare provider.
b.
User-Provider Relationship: The healthcare providers
on our platform are independent professionals responsible for providing medical
advice and services. The provider-patient relationship is solely between you
and the healthcare provider, and we do not assume any liability or
responsibility for the actions or omissions of the healthcare providers.
c.
. Emergency Situations: Our services are not
intended for emergency medical situations. If you have a medical emergency,
call your local emergency services immediately. We are not liable for any
damages or losses resulting from the use of our services in emergency
situations.
d.
Informed Consent: By using our services, you
acknowledge and understand the limitations and risks associated with
telemedicine consultations. You consent to receiving medical advice and services
remotely and agree to assume any associated risks.
4.Privacy and Data Security
a.
Privacy Policy: We are committed to protecting
your privacy and handling your personal information in accordance with
applicable privacy laws. Please review our Privacy Policy for detailed
information on how we collect, use, and safeguard your data.
b.
Consent to Data Processing: By using our
services, you consent to the collection, storage, processing, and transmission
of your personal and medical information as outlined in our Privacy Policy.
c.
Data
Breaches: In the event of a data breach or unauthorized access to your personal
information, we will take reasonable measures to notify you and relevant
authorities in accordance with applicable laws.
5.Intellectual Property
a.
Ownership: We retain all intellectual property
rights related to our platform, including but not limited to trademarks, logos,
software, and content. You may not use, reproduce, modify, distribute, or
create derivative works based on our intellectual property without our explicit
permission.
b.
User
Content: By submitting or posting any content on our platform, you grant us a
worldwide, non-exclusive, royalty-free license to use, reproduce, modify,
adapt, publish, translate, distribute, and display the content for the purpose
of providing our services.
6.Limitation of Liability
a.
Disclaimer of Warranties: We provide our
services on an “as is” and “as available” basis. We do not
make any warranties, express or implied, regarding the accuracy, reliability,
or availability of our services. To the fullest extent permitted by law, we
disclaim all warranties, including but not limited to warranties of
merchantability, fitness for a particular purpose, and non-infringement.
b.
Limitation of Liability: In no event shall we be
liable for any direct, indirect, incidental, special, or consequential damages,
including but not limited to damages for loss of profits, data, or goodwill,
arising out of or in connection with your use of our services, regardless of
the cause of action, whether in contract, tort, or otherwise.
c.
Indemnification: You agree to indemnify and
hold us harmless from any claims, damages, liabilities, and expenses, including
reasonable attorney fees, arising out of or related to your use of our
services, violation of these Terms and Conditions, or infringement of any
rights of another party.
7.Termination
a.
Termination by User: You may terminate your
account at any time by contacting our customer support or through the account
settings on our platform. Any outstanding fees or charges must be settled
before termination.
b.
Termination by Doc On Alert: We reserve the
right to suspend or terminate your account and access to our services at our
discretion, without prior notice, if we believe you have violated these Terms
and Conditions or engaged in any conduct that may harm our platform or other
users.
8.Governing Law and Dispute Resolution
a.
Governing Law: These Terms and Conditions shall
be governed by and construed in accordance with the laws of the jurisdiction in
which Doc On Alert is registered.
b.
Dispute Resolution: Any disputes arising out of
or relating to these Terms and Conditions or your use of our services shall be
resolved through negotiation in good faith. If the dispute cannot be resolved
amicably, it shall be submitted to binding arbitration in accordance with the
rules of the designated arbitration authority.
9. Medical Records
a.
Recordkeeping: As part of our services, we may
generate and maintain electronic medical records (EMRs) and other relevant
documents based on the consultations and interactions you have with healthcare
providers through our platform. These records may include but are not limited
to medical histories, diagnoses, treatment plans, prescriptions, and test
results.
b.
Ownership and Access: The ownership and control
of the medical records generated through our services reside with the
healthcare providers and Doc On Alert. You, as the User, have a limited right
to access and review your own medical records stored on our platform. You may
request a copy of your medical records in accordance with applicable laws and
our internal policies.
c.
Data Retention: We will retain your medical
records for a duration determined by applicable laws and regulations. After the
expiration of the retention period, we may securely delete or destroy the
records in compliance with our data destruction policies.
d.
Privacy and Confidentiality: We maintain strict
confidentiality and protect the privacy of your medical records in accordance
with applicable privacy laws and regulations. Access to your medical records is
restricted to authorized healthcare providers and personnel who require access
for the provision of our services. Please refer to our Privacy Policy for more
information on how we handle and safeguard your medical records.
e.
Record Accuracy: While we strive to maintain
accurate and up-to-date medical records, it is your responsibility to review
and verify the accuracy of your medical information. If you notice any
inaccuracies or discrepancies, please promptly inform us so that we can take
appropriate measures to address them.
f.
Third-Party Access: We may share your medical
records with third parties, such as other healthcare providers or insurance
companies, as required for the provision of healthcare services, processing
insurance claims, or in compliance with legal obligations. However, we will
only disclose your medical records with your explicit consent or as permitted
or required by law.
g.
Data Security: We employ industry-standard
security measures to protect the confidentiality and integrity of your medical
records. However, please be aware that no method of electronic storage or
transmission is completely secure, and we cannot guarantee the absolute
security of your medical records. By using our services, you acknowledge and
accept the inherent risks associated with the storage and transmission of
electronic medical records.
h.
Amendments to Medical Records: If you believe
that any information in your medical records is inaccurate, incomplete, or
outdated, please notify us, and we will make reasonable efforts to review and
correct the records as necessary, in compliance with applicable laws and
regulations.
i.
Transfer of Medical Records: In the event of a
merger, acquisition, or sale of our business, your medical records may be
transferred to the acquiring entity or third party, subject to applicable
privacy laws and regulations. In such cases, reasonable efforts will be made to
ensure the protection and confidentiality of your medical records.
10. Limitation of Liability and Indemnification for
Healthcare Providers
a.
Limitation of Liability: While our healthcare
providers strive to provide accurate and reliable medical advice and diagnoses,
there are inherent limitations and uncertainties in the practice of medicine.
Therefore, to the fullest extent permitted by law, Doc On Alert and its
healthcare providers shall not be held liable for any direct, indirect,
incidental, special, or consequential damages, including but not limited to
damages for loss of profits, data, or goodwill, arising out of or in connection
with a wrong diagnosis, treatment, or advice provided through our services,
regardless of the cause of action, whether in contract, tort, or otherwise.\
b.
Reliance on Professional Judgment: Our healthcare
providers exercise their professional judgment based on the information
provided by you and their expertise. While they strive to make accurate
diagnoses and treatment recommendations, the ultimate responsibility for
decisions regarding your healthcare rests with you. It is important to disclose
all relevant information and follow the advice and instructions of the
healthcare provider.
c.
Indemnification: You agree to indemnify and
hold harmless Doc On Alert and its healthcare providers from any claims,
damages, liabilities, and expenses, including reasonable attorney fees, arising
out of or related to any wrong diagnosis, treatment, or advice provided through
our services. This includes, but is not limited to, any claims brought against
Doc On Alert or its healthcare providers by you or any third party.
d.
Professional Liability Insurance: Our
healthcare providers are required to maintain professional liability insurance
or have appropriate professional indemnity coverage as per applicable laws and
regulations. This coverage is intended to protect the healthcare providers in
case of any liability arising from their professional services rendered through
our platform.
e.
No Guarantee of Outcomes: The services
provided by our healthcare providers are based on their professional judgment
and expertise. While they strive to provide the best possible care, there is no
guarantee of specific outcomes or results. The effectiveness of any diagnosis,
treatment, or advice may vary depending on individual circumstances and factors
beyond our control.
f.
Compliance with Standards: Our healthcare
providers are expected to adhere to applicable laws, regulations, and
professional standards in the provision of their services. If you believe that
a healthcare provider has acted negligently or in violation of these standards,
please notify us, and we will review the matter in accordance with our internal
processes and take appropriate actions if necessary.
Please note that while we strive to ensure the accuracy and
confidentiality of your medical records, we cannot guarantee the actions or
omissions of third parties, such as healthcare providers or other entities
involved in the provision of our services.
11.Amendments
We reserve the right to modify or update these Terms and
Conditions at any time. Any changes will be effective immediately upon posting
on our platform. Your continued use of our services after the modifications
signify your acceptance of the revised terms.
12.Severability
If any provision of these Terms and Conditions is deemed
invalid or unenforceable by a court of competent jurisdiction, the remaining
provisions shall remain in full force and effect.
These Terms and Conditions constitute the entire agreement
between you and Doc On Alert regarding your use of our telemedicine services
and supersede any prior agreements or understandings, whether written or oral.
If you have any questions or concerns about these Terms and
Conditions, please contact us at +260961312290 / info@doconalert.com