Terms of Services
Welcome to Doc On Alert, a telemedicine platform that provides remote medical consultation and healthcare services. These Terms and Conditions outline the agreement between you (referred to as “User” or “you”) and Doc On Alert (referred to as “we,” “us,” or “our”) regarding your use of our telemedicine services. By accessing or using our platform, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.
1.Description of Services
Doc On Alert offers telemedicine services that enable Users to connect with licensed healthcare providers remotely through video consultations, voice calls, secure messaging, or other means of communication. Our services are intended to provide convenient access to medical advice, diagnoses, prescriptions, and non-emergency medical care.
a. Eligibility: By using our services, you affirm that you are at least 18 years old or have the legal authority to enter into a binding agreement. If you are using our services on behalf of a minor or someone incapable of providing consent, you must have legal authority to do so.
b. Accurate Information: You agree to provide accurate, complete, and up-to-date information during registration and throughout your use of our services. It is your responsibility to keep your account information, including contact details and medical history, current and accurate
c. Compliance with Laws: You agree to use our services in compliance with applicable laws, regulations, and ethical standards. You acknowledge that it is your responsibility to understand and comply with any legal requirements or restrictions regarding the use of telemedicine services in your jurisdiction.
d. Confidentiality: You understand that the use of telemedicine involves the electronic transmission of your personal and medical information. While we take reasonable measures to protect the security and confidentiality of your data, we cannot guarantee absolute security. You acknowledge and accept the potential risks associated with the transmission and storage of electronic information.
e. Payment: You agree to pay all fees and charges associated with your use of our services. Payment details provided by you must be valid and accurate. Failure to make timely payments may result in the suspension or termination of your account.
f. Technical Requirements: You are responsible for ensuring that you have the necessary hardware, software, and internet connectivity to access and use our services. We are not responsible for any issues arising from your failure to meet these requirements.
a. No Guarantee: While we strive to provide accurate and reliable medical advice, diagnoses, and treatment recommendations, we cannot guarantee the accuracy, completeness, or effectiveness of the information provided. Our services are not intended to replace an in-person consultation with a healthcare provider.
b. User-Provider Relationship: The healthcare providers on our platform are independent professionals responsible for providing medical advice and services. The provider-patient relationship is solely between you and the healthcare provider, and we do not assume any liability or responsibility for the actions or omissions of the healthcare providers.
c. . Emergency Situations: Our services are not intended for emergency medical situations. If you have a medical emergency, call your local emergency services immediately. We are not liable for any damages or losses resulting from the use of our services in emergency situations.
d. Informed Consent: By using our services, you acknowledge and understand the limitations and risks associated with telemedicine consultations. You consent to receiving medical advice and services remotely and agree to assume any associated risks.
4.Privacy and Data Security
c. Data Breaches: In the event of a data breach or unauthorized access to your personal information, we will take reasonable measures to notify you and relevant authorities in accordance with applicable laws.
a. Ownership: We retain all intellectual property rights related to our platform, including but not limited to trademarks, logos, software, and content. You may not use, reproduce, modify, distribute, or create derivative works based on our intellectual property without our explicit permission.
b. User Content: By submitting or posting any content on our platform, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and display the content for the purpose of providing our services.
6.Limitation of Liability
a. Disclaimer of Warranties: We provide our services on an “as is” and “as available” basis. We do not make any warranties, express or implied, regarding the accuracy, reliability, or availability of our services. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
b. Limitation of Liability: In no event shall we be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to damages for loss of profits, data, or goodwill, arising out of or in connection with your use of our services, regardless of the cause of action, whether in contract, tort, or otherwise.
c. Indemnification: You agree to indemnify and hold us harmless from any claims, damages, liabilities, and expenses, including reasonable attorney fees, arising out of or related to your use of our services, violation of these Terms and Conditions, or infringement of any rights of another party.
a. Termination by User: You may terminate your account at any time by contacting our customer support or through the account settings on our platform. Any outstanding fees or charges must be settled before termination.
b. Termination by Doc On Alert: We reserve the right to suspend or terminate your account and access to our services at our discretion, without prior notice, if we believe you have violated these Terms and Conditions or engaged in any conduct that may harm our platform or other users.
8.Governing Law and Dispute Resolution
a. Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Doc On Alert is registered.
b. Dispute Resolution: Any disputes arising out of or relating to these Terms and Conditions or your use of our services shall be resolved through negotiation in good faith. If the dispute cannot be resolved amicably, it shall be submitted to binding arbitration in accordance with the rules of the designated arbitration authority.
9. Medical Records
a. Recordkeeping: As part of our services, we may generate and maintain electronic medical records (EMRs) and other relevant documents based on the consultations and interactions you have with healthcare providers through our platform. These records may include but are not limited to medical histories, diagnoses, treatment plans, prescriptions, and test results.
b. Ownership and Access: The ownership and control of the medical records generated through our services reside with the healthcare providers and Doc On Alert. You, as the User, have a limited right to access and review your own medical records stored on our platform. You may request a copy of your medical records in accordance with applicable laws and our internal policies.
c. Data Retention: We will retain your medical records for a duration determined by applicable laws and regulations. After the expiration of the retention period, we may securely delete or destroy the records in compliance with our data destruction policies.
e. Record Accuracy: While we strive to maintain accurate and up-to-date medical records, it is your responsibility to review and verify the accuracy of your medical information. If you notice any inaccuracies or discrepancies, please promptly inform us so that we can take appropriate measures to address them.
f. Third-Party Access: We may share your medical records with third parties, such as other healthcare providers or insurance companies, as required for the provision of healthcare services, processing insurance claims, or in compliance with legal obligations. However, we will only disclose your medical records with your explicit consent or as permitted or required by law.
g. Data Security: We employ industry-standard security measures to protect the confidentiality and integrity of your medical records. However, please be aware that no method of electronic storage or transmission is completely secure, and we cannot guarantee the absolute security of your medical records. By using our services, you acknowledge and accept the inherent risks associated with the storage and transmission of electronic medical records.
h. Amendments to Medical Records: If you believe that any information in your medical records is inaccurate, incomplete, or outdated, please notify us, and we will make reasonable efforts to review and correct the records as necessary, in compliance with applicable laws and regulations.
i. Transfer of Medical Records: In the event of a merger, acquisition, or sale of our business, your medical records may be transferred to the acquiring entity or third party, subject to applicable privacy laws and regulations. In such cases, reasonable efforts will be made to ensure the protection and confidentiality of your medical records.
10. Limitation of Liability and Indemnification for Healthcare Providers
a. Limitation of Liability: While our healthcare providers strive to provide accurate and reliable medical advice and diagnoses, there are inherent limitations and uncertainties in the practice of medicine. Therefore, to the fullest extent permitted by law, Doc On Alert and its healthcare providers shall not be held liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to damages for loss of profits, data, or goodwill, arising out of or in connection with a wrong diagnosis, treatment, or advice provided through our services, regardless of the cause of action, whether in contract, tort, or otherwise.\
b. Reliance on Professional Judgment: Our healthcare providers exercise their professional judgment based on the information provided by you and their expertise. While they strive to make accurate diagnoses and treatment recommendations, the ultimate responsibility for decisions regarding your healthcare rests with you. It is important to disclose all relevant information and follow the advice and instructions of the healthcare provider.
c. Indemnification: You agree to indemnify and hold harmless Doc On Alert and its healthcare providers from any claims, damages, liabilities, and expenses, including reasonable attorney fees, arising out of or related to any wrong diagnosis, treatment, or advice provided through our services. This includes, but is not limited to, any claims brought against Doc On Alert or its healthcare providers by you or any third party.
d. Professional Liability Insurance: Our healthcare providers are required to maintain professional liability insurance or have appropriate professional indemnity coverage as per applicable laws and regulations. This coverage is intended to protect the healthcare providers in case of any liability arising from their professional services rendered through our platform.
e. No Guarantee of Outcomes: The services provided by our healthcare providers are based on their professional judgment and expertise. While they strive to provide the best possible care, there is no guarantee of specific outcomes or results. The effectiveness of any diagnosis, treatment, or advice may vary depending on individual circumstances and factors beyond our control.
f. Compliance with Standards: Our healthcare providers are expected to adhere to applicable laws, regulations, and professional standards in the provision of their services. If you believe that a healthcare provider has acted negligently or in violation of these standards, please notify us, and we will review the matter in accordance with our internal processes and take appropriate actions if necessary.
Please note that while we strive to ensure the accuracy and confidentiality of your medical records, we cannot guarantee the actions or omissions of third parties, such as healthcare providers or other entities involved in the provision of our services.
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our platform. Your continued use of our services after the modifications signify your acceptance of the revised terms.
If any provision of these Terms and Conditions is deemed invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
These Terms and Conditions constitute the entire agreement between you and Doc On Alert regarding your use of our telemedicine services and supersede any prior agreements or understandings, whether written or oral.
If you have any questions or concerns about these Terms and Conditions, please contact us at +260961312290 / firstname.lastname@example.org